Warranty Policy

The device is covered by a 2 (TWO) YEAR WARRANTY against all labor and manufacturing defects, including all parts, provided that it is used as shown in the user manual and no maintenance, repair, or other intervention is carried out by anyone other than our authorized technical service personnel.

• The warranty will be void if the device is interfered with by persons other than Inoksan Authorized Services or if non-original parts are used. For this reason, please direct your service requests to our company through the Inoksan Call Center at +90 850 290 44 00.
• The determination of technical methods to address malfunctions and the identification of parts to be replaced is entirely at the discretion of our company.
• The warranty for devices sold by Inoksan is only valid within the borders of Turkey.
• The warranty period for replaced parts during the warranty process is limited to the remaining warranty period of the purchased product.
• Malfunctions resulting from use contrary to the guidelines in the user manual,
• Damage occurring during loading, unloading, or transportation after delivery,
• Damages and malfunctions caused by gas, water, drainage, and steam installations not compliant with the conditions specified in the user manual,
• Damages and malfunctions resulting from low or high mains voltage, ungrounded electrical connections, or faulty electrical installations are NOT COVERED BY THE WARRANTY.

SERVICE CONSTITUTION

• Our high-quality service policy, which exceeds customer expectations, is standardized throughout Turkey.
• Meeting the expectations of all our customers and pursuing a distinctive and consistent service policy are fundamental to Inoksan's principles.
• For Inoksan, service is a continuous process that encompasses pre-sales, during-sales, and post-sales.
• We work to produce the most suitable solutions for needs, prioritizing the comfort and happiness of our customers.
• With the awareness that Inoksan is the "Leader of the Industrial Kitchen Sector in Turkey," we all work as the "Sector’s Leading Authorized Services" in our respective regions.
• We always communicate with our customers respectfully, with a friendly demeanor and courteous interaction.
• We adopt a solution-oriented and constructive approach in all circumstances.
• We recognize the importance of transparency and honesty in customer relationships and avoid behaviors aimed at misleading or evading the customer.
• We are sensitive to the needs and expectations of our customers.
• We are eager to provide service to our customers and always act in good faith toward them.
• We are aware of the need to remain open to continuous development, change, and innovation.
• We do not discriminate among customers.
• We do not make promises we cannot keep, and we keep the promises we make.
• We are well-versed in our products and share accurate information with our customers.
• We provide seamless service by producing alternative solutions and applications.
• No matter the scale of the issue faced by the customer, it is important to us and should be resolved immediately.